Fees and Payments

Who we are?

We are YouthOnX(Youth With The X-Factor). Our website address is: youthonx.com

What is this Fees and Payments Policy?

  1. This fees and payments policy (“FPP Policy”), together with the terms of use describes YouthOnX’s accepted payment methods, and YouthOnX’s policies and procedures in relation to acceptance of fees and payments towards the services offered through the Platforms. YouthOnX’s primary object is to ensure that the Platforms are user friendly and equipped with reasonably expected security infrastructure to protect any financial information which may be shared by Users.
  2. Users are required to peruse and understand the terms of this FPP Policy. If you do not agree to the terms contained in this FPP Policy, you are advised not to accept the Terms of Use and this FPP Policy and may forthwith leave and stop using the Platforms. The terms contained in this FPP Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.

Fees and Payment Options

  1. YouthOnX does not levy any fee for browsing the Platforms. YouthOnX may, in future, consider levying fees on the Users for using the Platforms as a whole, or for use of certain features of the Platforms. In such an event, you agree to pay any such fees, as applicable. YouthOnX does not covenant or guarantee providing you with a notice prior to enforcing such a levy of fees. Your continued usage of the Platforms after such change in the fees will be considered to be your acceptance of such changes.
  2. In order to ensure User convenience, YouthOnX offers multiple payment options to Users. YouthOnX, without prior notice to Users, reserves the right to add or delete payment options from the ones listed below:
  • Payment through net banking facilities;
  • Payment through select credit cards;
  • Payment through select debit cards;
  • Payments through cash on delivery;
  • Payments through prepaid payment instruments and electronic wallets;
  • Payment through equated monthly instalments (“EMI”);
  • Any other payment option as may be provided by YouthOnX from time to time.

The payment options referred to above shall hereinafter collectively be referred to as “Payment Options”. 

3.1 It is expressly clarified that accepting a User’s payment through the Payment Options is solely at YouthOnX’s discretion. YouthOnX reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, YouthOnX may request the User to submit a copy of the User’s photo identity proof (such as the User’s PAN card), failing which, YouthOnX reserves the right to reject a User’s payment made through the Payment Options.

3.2 While using the Payment Options, Users agree to provide correct, complete and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by YouthOnX’s third party payment gateway provider. Users shall not use a credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the User has not been lawfully authorized to use. The User shall solely be responsible for the security and confidentiality of his/her financial information. YouthOnX disclaims all liabilities that may arise as a consequence of any unauthorized use of the User’s financial information and/or identity, including, details relating the Payment Options.

3.3 YouthOnX shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a User owing to:

  1. a lack of authorisation for any transaction, including such transactions carried out on gift cards and vouchers issued to Users as a part of YouthOnX’s promotions;
  2. the exceeding of the credit/debit limit mutually agreed between the User and the issuing bank;
  3. any payment issue arising out of technical glitches occurring during a transaction; or
  4. a declination of transaction for reasons beyond YouthOnX’s control.

3.4 YouthOnX reserves the right to impose limits on the number of transactions a User may undertake over the Platforms. Should the User exceed such transaction limits imposed by YouthOnX, YouthOnX reserves the right to refuse to process such transactions. YouthOnX may refuse to process transactions emanating from Users who have suspicious or questionable transaction history on the Platforms. Should YouthOnX be dissatisfied with the credibility of a User or the genuineness of a transaction carried out on the Platforms, YouthOnX shall have the right to reject such transactions. YouthOnX may also choose to delay the dispatch of Products purchased by such Users or cancel the entire purchase at its sole discretion. The User agrees that YouthOnX shall not be liable for any damage, interests or claims resulting from YouthOnX’s decision to not process a transaction or delay in the processing of a transaction on account of a User’s suspicious activity on the Platforms.

3.5 All the Products listed on the Platform are including all applicable taxes. You will be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc. Despite YouthOnX’s best efforts, there may be instances of mispricing of Products on the Platforms during or after the process of purchase of Products has been carried out by the User. While thorough processes of verification are carried out prior to the publication of Product prices on the Platforms, errors and discrepancies arising out of technical glitches and time lags is unavoidable.

3.6 To enable Users to make payments for buying Products on the Platforms, in addition to this FPP Policy, the terms and conditions of the User’s bank, applicable financial institution and/or card issuing association may be applicable. The User’s bank, financial institution or card issuing association may decline or prevent the User from making electronic payments for buying the Products on the Platforms and YouthOnX does not control the same and hence, shall not be at any point in time held liable.

3.7 YouthOnX may, from time to time contract with third party payment service providers including banks, to open nodal bank accounts under applicable Indian laws. This will be done to facilitate the payments between Users and other third parties, apart from YouthOnX. These third parties may include other service providers including payment aggregators, prepaid instrument providers, courier and logistic service providers etc. Upon successful delivery of the Products purchased by you through the Platforms, YouthOnX shall initiate payments to third party service providers.

3.8 f it is brought to the User’s notice that a charge has been created on his/her payment instrument(s) for purchase of Product(s) on the Platforms and the User is not aware of such purchase on the Platforms, the User is first, required to verify if his/her family members, friends or business colleagues were authorized to carry out the purchase of Product(s) on the Platforms. If, despite this, the User continues to be unable to identify the charge created on his/her payment instrument(s) for purchase of Product(s) on the Platforms, the User may report such unauthorized purchase to YouthOnX within 30 (thirty) days from the date on which the unauthorized purchase was carried out on the Platforms in order to enable YouthOnX initiate investigations.

3.9 If the User carries out a purchase on the Platforms and the payment in lieu thereof has been invalidated, YouthOnX reserves the right to retrieve the invalidated payment (“Invalidated Payment”) from the User’s YouthOnX Wallet. Should the User have insufficient balance in his/her YouthOnX Wallet in order to facilitate such redemption of the Invalidated Payment, the User shall within 5 (five) business days from the date of receiving a written notice from YouthOnX, remit the Invalidated Payment into YouthOnX’s bank account, details of which shall be set out in the notice. If the User fails to remit the Invalidated Payment into YouthOnX’s bank account despite having received the notice, YouthOnX shall be entitled to initiate civil and/or criminal legal action against the defaulting User at his/her cost and peril.

3.10 Cash on Delivery: The ‘cash on delivery’ Payment Option allows Users to make a cash-only payment to YouthOnX’s delivery executive or logistic partner at the time of delivery of the purchased Product to the User. Presently, YouthOnX offers a maximum order value of INR 10,000 (Indian Rupees Ten Thousand) under the cash on delivery Payment Option. YouthOnX reserves the right not to provide cash on delivery Payment Option for certain Products (these could be Products specified by YouthOnX or Products with value exceeding a specified amount) or locations. Users are required to peruse and accept the terms set out under the Return and Refund Policy which sets out the terms of refunds for transactions carried out using the cash on delivery Payment Option.

3.12 Promotional activities. YouthOnX may, at its sole discretion, credit monies into the Users’ YouthOnX Wallets pursuant to discounts offered by it or specified third parties as a part of various promotional events organised by YouthOnX from time to time, and subject to such terms and conditions as notified by YouthOnX at the time of such promotions. Such promotions may be structured in any manner as may be decided by YouthOnX in its sole discretion. For example, the accounts of the Users may be credited with virtual points/coins based on the terms and conditions of various promotions, and a specified number of such points/coins may translate into discounts offered to the Users (by way of credit of monies into the Users’ YouthOnX Wallets) at certain specified/pre-determined events.